![]() But restoring files took so much time and energy on my part that I may as well have been running my own backup system. ![]() Later in the next day, Mozy emails me to tell me that all of the restores have been deleted. A handful of hours unpacking and my files are back in their rightful place. Not to mention the countless timeout errors that I received from Mozy.ĭay 20: After many problems downloading, I finally got my files. Using Flashgot, Mozy would only give me 300-400 Kbps - about 10-20% of my measured available bandwidth. Unfortunately, Mozy seems to allot more bandwidth backing up files than for downloading files. All I needed to do was download 30GB in 10 separate files. Mozy is quick to tell me that I only have 7 days to download the restore files before they are deleted and I have to rebuild.ĭay 19: I get back to my PC under restore. After we get over this confusion, the rep logs into my account and uses ‘extra priviledges’ to start a new restore without canceling the first.ĭay 14: My files are ready (both restores)! But I’m traveling. They first tell me to do something that I cannot do (start a second restore). I emailed support again.ĭay 13: I’m pretty pissed at this point so I IM support. A day later I was told that the issue had been escalated.ĭay 12: Still at 17.9K files. Later in the day, support emailed me back and informed me that my download was at 17.9K of 18K files. They told me that it usually takes a day or two for restores of my size to complete. I was a little concerned so I emailed support.ĭay 4: No word from support, so I used IM to ‘speak’ with a rep. 7 hours later, my status still said 0 of 18K files ready. I kicked off the restore and refreshed the page a few times waiting for the downloads to be ready. The first step in the web restore process is to ‘build’ a restore. The DVDs would cost $100 and I had no interest in waiting for physical media to be mailed, so I chose the web restore. After much confusion, they told me that I could only do a Web Restore or order DVDs (but that my files were safe). I began to grow concerned and this time I used their painfully slow live rep support IM. Not a single of my backed up files could be found. I ran the script, started Mozy and went to restore my files. I emailed support.ĭay 3: After a bit of back and forth they sent me instructions to uninstall Mozy, reinstall it partially and then run an attached script that edited my registry. Online help files had no information about this instance. ![]() I installed Mozy to restore my files, but it didn’t recognize my computer. JungleDisk (S3), Carbonite and Crashplan seem to be the leading contenders.ĭay 1: I installed my new hard drive and used the opportunity to install Vista. I’m still trying to find an alternative solution. I strongly regret having bought an annual subscription for 2 computers (instead of paying monthly). My story of woe follows if you’re interested in the details. After this experience it is pretty clear that Mozy has invested heavily in backing up your data, but had the interns write the recovery code. It’s been 3 weeks and I just finished recovering my data. However, one morning your hard drive crashes and you realize that you’re married to Roseanne Barr. Your relationship with Mozy begins much like one with a beautiful woman. Mozy is actually a succubus, a demon sent from hell to suck the life out of men (coincidentally, one of the top 5 South Park Episodes ever). I want to apologize now to all the people to whom I’ve lauded Mozy.
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